What's New with ICA 'Shift Management' Page? Improved Page Layout: The Shifts page has been revamped for better usability. Enjoy a cleaner interface with the introduction of collapse/expand options for various sections. This allows you to focus on the information most relevant to your current task.
Enhanced Filtering: New shift-related filters have been added to the Shifts page. These filters empower you to quickly find the specific shifts you need based on your criteria. Streamlined Shift Creation: You can now define the start and end dates for the shift, specify the shift level timezone, and easy agent assignments.
Flexible Agent Assignment: The agents' assignment dialog has been updated to provide more flexibility. You can now assign agents to future shifts, ensuring your schedule is well-planned in advance. Additionally, you can assign agents based on virtual teams or organizational structures for better team management. Shift Coverage Visibility: Gain valuable insights into staffing levels with the introduction of % shift coverage. This metric, displayed for each day shift, is calculated based on the linked agent availability.
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