Product Documentation (7)

Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.

Knowledge Bits (90)

How to Add an Email Address for Data Sync Alert Notifications in SupportLogic
Delay in Alert Triggering After Creation or Update
Elevate SX Login Issue

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Product Guides (69)

Account Health Score
Adding Agent Name(s) as Alert Triggers
Agent Assist and Resolve Salesforce Plugin

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Support Operations and Administration (18)

Troubleshooting/How to
Managing Users
Control Center > Settings

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SSO Integrations (7)

SSO: General Information
SupportLogic and Okta with SAML Integration v2.1
SupportLogic and Okta with OpenID OIDC Integration

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Release Notes (30)

May 2025 - Support for accounts/managers, Filter individual agents using VTs on shifts, Extraction of all signals on all comments.
Release Notes - April 2025 - Risk Signals, Agent Insights, Navigation, and Role Customization
Release Notes - March 2025 (Console and Shifts Pages)

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ElevateSX (5)

KPIs & Data
Product Pages & Features
Settings & User Management

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Community (3)

Code of Conduct
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