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Ability to filter individual agents using Virtual teams/organizations on the Shifts page
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Managing Shifts: Selecting Specific Agents within Virtual Teams or Organizations
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Hiding the Out-of-Office (OOO) Calendar:
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Account Health Score
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Adding Agent Name(s) as Alert Triggers
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Agent Assist and Resolve Salesforce Plugin
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SSO: General Information
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SupportLogic and Okta with SAML Integration v2.1
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SupportLogic and Okta with OpenID OIDC Integration
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Release Notes - June 2025 - Elevate new Dashboard UI, Draft KB article creation, enhanced Account Summary, Account Health Score and improved signals
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Release Notes - May 2025 - Support for accounts/managers, Filter individual agents using VTs on shifts, Extraction of all signals on all comments
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Release Notes - April 2025 - Risk Signals, Agent Insights, Navigation, and Role Customization
