-
Unable to Find a New User in SupportLogic
-
Access to customer facing API’s
-
Filtering Shifts by Virtual Team, Organization, or Individual Members
-
Account Health Score
-
Adding Agent Name(s) as Alert Triggers
-
Agent Assist and Resolve Salesforce Plugin
-
SSO: General Information
-
SupportLogic and Okta with SAML Integration v2.1
-
SupportLogic and Okta with OpenID OIDC Integration
-
Release Notes - October 2025 - Auto-Case Summary, Account level Zoom Integration, Account Cohort Summary, Elevate Search UI and more
-
Release Notes - July 2025 - New SupportHub for Core SX with attachments & hyperlinks, ICA prioritization and advanced Round robin settings, updated My Customers page and more
-
Release Notes - June 2025 - Elevate new Dashboard UI, Draft KB article creation, enhanced Account Summary, Account Health Score and improved signals