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How to review the agent's recommendation for the auto assigned case.
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Case Assignments Bandwidth card allowing sorting by priority or status
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Case Reporter pop-up card with additional info
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Ability to use working hours in case assignment
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Account Health Score
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Adding Agent Name(s) as Alert Triggers
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SSO: General Information
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SupportLogic and Okta with SAML Integration v2.1
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SupportLogic and Okta with OpenID OIDC Integration