Product Documentation (6)

Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.

Knowledge Bits (113)

Unable to Find a New User in SupportLogic
Access to customer facing API’s
Filtering Shifts by Virtual Team, Organization, or Individual Members

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Product Guides (81)

Account Health Score
Adding Agent Name(s) as Alert Triggers
Agent Assist and Resolve Salesforce Plugin

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Support Operations and Administration (19)

Managing Users
Control Center > Settings
User Engagement

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SSO Integrations (7)

SSO: General Information
SupportLogic and Okta with SAML Integration v2.1
SupportLogic and Okta with OpenID OIDC Integration

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Release Notes (34)

Release Notes - Nov 2025 - Active escalation workflow, Case Cohort summary, Issue Resolution agentic workflow, and more
Release Notes - October 2025 - Auto-Case Summary, Account level Zoom Integration, Account Cohort Summary, Elevate Search UI and more
Release Notes - July 2025 - New SupportHub for Core SX with attachments & hyperlinks, ICA prioritization and advanced Round robin settings, updated My Customers page and more

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ElevateSX (6)

KPIs & Data
Product Pages & Features
Settings & User Management

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	Elevate your customer support experience. Shift from reactive to proactive.
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