As supervisors are making manual case assignments, does the system automatically improve based on the supervisors recommendations?

Or is that a process for the ML team to monitor and do manually?

Intelligent Case Assignment relies on the history of assignments in order to make recommendations.  Manual assignment of cases adds to that history and as such, will improve recommendations over time.

Welcome to SupportLogic Knowledge Bits - Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.