Check out the latest enhancements to the Console and Shift Pages - View the Updates

Don’t miss the improvements to Risk Signals, Agent Insights, Navigation, and Role Customization - See What’s New



When sharing a case suggested email section always points to one particular user?

Modified on Thu, 16 Nov, 2023 at 8:51 AM

If there is no cases shared earlier. By default, it will display the case owner's email in the suggestion.

Once the case is shared with other user, It would start showing the shared email address going forward.
PrevHow to rename the Agent and Customer labels
What does "This period" and "Previous Period" Signify in Operational MetricsNext

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article