What if the user disagrees with the “likely to escalate” prediction?

Modified on Tue, 04 Apr 2023 at 05:08 AM

While reviewing the key insights on the Escalation Review panel, the user might feel that the prediction was inaccurate. 

The user can now click on the “Remove from queue” button and select the “Disagree with prediction” option. The user will be asked to provide a reason for his decision. 


Resources:

Escalations




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