OFFICE HOURS - Resuming in August – Enjoy Your Summer! - REGISTER HERE FOR AUGUST.

Assign cases only to available agents

Modified on Thu, 14 Dec, 2023 at 12:05 PM

To manually assign the cases to the agent within the assignment hours, refer to the below screenshot


Once you click on the Show engineers, You will be able to the see engineer within the assignment hours.

Also, you can select the CRM Queue/Virtual Queue to look for the case and assign.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article