Knowledge base

Solution Guides by Role (5)

Articles in this section are organized by role and walk through business case scenarios to determine answers to challenges that SupportLogic can help you with.

Support Managers (12)

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Customer Success (1)

Notify Me When My Accounts Are Experiencing Critical Issues

Support Operations (6)

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Executives (3)

ResolveSx (2)

Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.

Knowledge Bits (103)

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Product Guides (79)

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Support Operations and Administration (18)

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Office Hours (1)

The SupportLogic Office Hours, presented by SupportLogic Academy, are our monthly meet-ups. They include a deep dive into specific capabilities or workflows led by our product experts. There will also be an open forum Q&A, where you can submit questions during the session.

SupportLogic Office Hours (1)

Customer Office Hours

FAQ (3)

All Support Logic related FAQs are available here

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Knowledge base

Solution Guides by Role (5)

Product Documentation (7)

Office Hours (1)

FAQ (3)