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Support Manager Workflow
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Support Manager Daily Activity Guide
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Escalation Manager Workflow Instructions
Knowledge base
Solution Guides by Role (4)
Articles in this section are organized by role and walk through business case scenarios to determine answers to challenges that SupportLogic can help you with.
Product Documentation (7)
Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.
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How to review the agent's recommendation for the auto assigned case.
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Case Assignments Bandwidth card allowing sorting by priority or status
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Case Reporter pop-up card with additional info
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Ability to use working hours in case assignment
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Account Health Score
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Adding Agent Name(s) as Alert Triggers
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SSO: General Information
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SupportLogic and Okta with SAML Integration v2.1
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SupportLogic and Okta with OpenID OIDC Integration
Video Tutorials (1)
Videos designed to familiarize you with the basics concepts in SupportLogic and introduce best practices, daily workflows and more.
