What is the difference between collaborators and responders?

Modified on Thu, 12 Jan 2023 at 12:47 PM

Collaborators include users who leave internal notes.

Responders are only looking at users that left external comments.

Number of collaborators:

Welcome to SupportLogic Knowledge Bits - Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Number of responders:

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