Ability to filter individual agents using Virtual teams/organizations on the Shifts page

This article explains how to filter and assign individual agents from a Virtual Team or Organization on the Shifts page in SupportLogic, enabling more targeted and flexible shift management.

How It works?

1. On the Shifts page, search for a Virtual Team or Organization, select it, and you'll be presented with filter options to view:

• the entire team or organization, 
• the individual members within this team or organization.

2. If you choose the “individual members” option, the application will take all agents within the selected team or organization and filter them as separate individual members on the Shifts page.

3. When individual members are filtered, all Shifts associated with them—either directly or through their linked Virtual Teams or Organization—will be displayed.