Knowledge Bits (73)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

When do we see About to Miss Resolution Time SLA warning?

Modified on Mon, 25 Nov at 6:35 AM
Case Count Logic for Different Charts and How to Interpret

Modified on Wed, 20 Nov at 7:34 AM
Understanding the Metrics Bucketing and Avoiding Bucket Misclassification

Modified on Tue, 19 Nov at 8:19 AM
Salesforce Plugin Version 2.3 - Installation Guide

Modified on Thu, 12 Dec at 3:13 AM
Using a CRM or Virtual Queue as an Alert Trigger Condition

Modified on Mon, 7 Oct at 2:32 AM
Feature Add-on: Elevate SX - Mark for Review

Modified on Thu, 18 Jul at 2:39 AM
Feature add-on: Enhanced 'Shift management' page with filters and agents coverage

Modified on Thu, 18 Jul at 5:03 AM
Feature Add-on: Enhanced Data Security with Configurable Redaction

Modified on Mon, 22 Jul at 5:30 AM
Feature Add-on: New Grammar Support for Your Responses

Modified on Mon, 22 Jul at 6:54 AM
Feature Add-on: New Salesforce plug-in & Widget Library

Modified on Tue, 23 Jul at 4:50 AM

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