To Activate comment body Redaction

Overview:

SupportLogic allows redacting sensitive information from the comment body, including the case subject and case description. 

(Refer Feature Add-on: Enhanced Data Security with Configurable Redaction)

To enable this feature, customers must follow the steps below:

Steps to Activate Comment Body Redaction:

1. Identify the Sensitive Information for Redaction

   • Review your organization’s requirements and determine what types of sensitive information should be redacted from case comments.
   • Google DLP (Data Loss Prevention) service supports various predefined sensitive information types that can be redacted (can use it as a reference).

2. Provide a List of Sensitive Information Types

   • Refer to the Google DLP supported info types and select the ones relevant to your use case.
   • Google DLP also supports region-specific info types, so consider any compliance or localization requirements when making your selection.

3. Submit Your Request to SupportLogic

   • Compile the list of sensitive information types and submit it to SupportLogic’s Support Team.
   • Ensure that your request includes any specific regional redaction needs.