Calculation Of Sentiment Score Delta

Modified on Thu, 22 Feb 2024 at 09:39 AM

Purpose :

The purpose of this article is to explain how SupportLogic calculates the Sentiment Score Delta.

Summary :

The sentiment score delta is determined by the average increase or decrease in sentiment score across the selected time frame of the cases.

Positive sentiment score generally leads to an increase in the score, while negative sentiment score typically result in a decrease. Additionally, very negative values tend to cause the score to decrease more significantly than simply negative ones.

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