How to set OOO/Away for agents1: To set OOO/Away for agents, we should have 'OOO events' permission enabled for the user. Please follow the below steps to enable OOO permission for the user.
* Control Center - Manage user - Search user - OOO - Toggle on
* Please find the below screenshot for your reference
2: Once get an permission is enabled we can select Agent insights from Agent management module and search for the Agent
* Click on the Agent profile
* In the Out of Office column, select the date range for which you want to mark OOO/Away for an agent.
* You can select the reason and click on save for OOO/Away.
* It is mandatory to select the reason for OOO or AWAY to be applied for the users.
* Please find the below GIF video for reference
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