Alerts - User sign-in process for Slack

Modified on Wed, 06 Dec 2023 at 10:27 AM

Purpose

The aim of this article is to provide a overview of the potential approach for signing processes in Slack using SL.


Summary 

How to send slack notification to case owner via slack


Steps to enable Slack Alert to notify case owner

  • Enable Alerts to send notification to case owner via slack
  • Agent needs to authenticate to the Slack via SupportLogic


Step 1: Enable Alerts to send notification to case owner via slack

       Create an Alert and enable "Notify the case owner via slack" refer to the below screenshot


Step 2: User needs to authenticate to the Slack via SupportLogic

       User needs to authenticate to slack to get the notifications. 

       Refer to the below screenshot for Sign in with Slack from SupportLogic

Refer to the below .gif to provide authorisations



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