PurposeThe aim of this article is to provide a overview of the potential approach for signing processes in Slack using SL. |
SummaryHow to send slack notification to case owner via slack |
Steps to enable Slack Alert to notify case owner
- Enable Alerts to send notification to case owner via slack
- Agent needs to authenticate to the Slack via SupportLogic
Step 1: Enable Alerts to send notification to case owner via slack
Create an Alert and enable "Notify the case owner via slack" refer to the below screenshot
Step 2: User needs to authenticate to the Slack via SupportLogic
User needs to authenticate to slack to get the notifications.
Refer to the below screenshot for Sign in with Slack from SupportLogic
Refer to the below .gif to provide authorisations
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