Allow injection of multiple values into the Custom fields of the Case

Modified on Tue, 02 Jan 2024 at 09:53 AM

This article provides valuable insights into the new feature of injecting multiple values as a custom field.



1: The new feature possesses the capability to support multiple value field.


2: At present, we ingest single field value which is presented as a text or variable field.


3: With the introduction of this new feature, we have incorporated support for "Multi-select Fields" such as "Product versions" and "Customer Names" that can be created (please refer to the screenshot below for visual representation).


4: In the user interface (UI), this is how it will be displayed (use case - please see the screenshot provided below).


5: Customers have the ability to utilize filters in order to obtain results based on multiple values or a single value that has been created.


6: If customers require access to this functionality, it needs to be enabled from the backend. It is recommended to create a support ticket for further action.





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