SupportLogic SSO with SAML (generic) v2

Modified on Thu, 27 Oct 2022 at 02:30 PM

SSO Integration using SAML 2.0 

June 2022


Version History




Noppol Setobol



Matt Lee



SAML Integration Steps


SupportLogic can use most SAML 2.0 compatible authentication as an Identity Provider for user authentication.  This ensures that SupportLogic adheres to the same authentication methods already inplace in a customer’s organization. 

Below are instructions on how to configure an Identity Provider (idP) for SSO with SupportLogic UI.  This requires action items from both the Customer Identity Provider Admin and SupportLogic DevOps. 

Once Single Sign On (SSO) is enabled in SupportLogic, the Identify Provider can be used to grant access to SupportLogic.

Provide prerequisite information to SupportLogic  

Please supply the following information to SupportLogic from your Identity Provider administrator;

  1. idP issuer URI and idP single sign on URL

  2. idP signature certificate in PEM format

SupportLogic’s Devops team will complete configuration changes in your environment and provide additional information for follow up.

Configure SAML application

SupportLogic will provide an entity id and an ACS URL after completion of internal configuration. Provide this information to your Identity Provider  administrator and request that they create a SAML application in your identity provider

Configure Custom Attributes

Your Identity Provider administrator will need to configure custom attributes for the Identity Provider SAML Application created for SupportLogic. These attributes will be passed by the Identity Provider to SupportLogic to provide the full name, email and picture (if available), for each user, within SupportLogic.

Complete the following steps:

  1. Log into your Identity Provider as an Administrator

  1. Locate the existing SupportLogic Application that you created.

  1. Click on the “gear” to edit the settings.

  1. Under “General” tab, go to SAML Settings

  1. To the right of “SAML Settings”, click on “Edit”

  1. From the “Edit SAML Integration” screen, click next to go to “Configure SAML”

  1. Towards the bottom, we will configure the “Attribute Statements (optional)” section.

  1. Please configure the following

    1. Select the Value from the drop down for email, picture, firstname, lastname


Name format (optional)




String.join(" ", user.firstName, user.lastName)












  1. Save Changes.

  1. Test SSO login for SupportLogic

Post Setup Configurations

Authorizing users for access to SupportLogic

Users requiring access to SupportLogic will need to be authorized for SSO in the Identity Provider by an administrator. Until this is done, the user will not be able to sign into SupportLogic successfully

Provision access to product features in SupportLogic

When a user is granted access to SupportLogic App, they will be granted Swarming user level access and a SupportLogic Admin (with Dashboard user access) will need to enable other user functions and assign the user to the right profile.. 

See “SupportLogic Licenses Types and Different Login Options” to learn more about how to configure different access levels.

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