How to view a case in fullscreen/new window in the Evaluation module

Modified on Tue, 30 May 2023 at 02:27 AM

This Article is to help you view/ open the case in full screen mode for ease of evaluation.



* We can evaluate cases in a fullscreen view in the evaluation module in  SupportLogic UI.


Please follow the below steps to view a case in full screen:


1 : Open a case in the recommended list from the Agent coaching module.


2:  In the top right corner, hover the mouse over the attachment icon (as shown in the screenshot) to copy the URL.





3: Paste the copied URL in a  new window and hit enter. This  will give you a fullscreen view for evaluating a case.


Please see the below screenshots and GIF videos for better understanding.





Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article