How to view a case in fullscreen/new window in the Evaluation module

Modified on Tue, 30 May 2023 at 02:27 AM

This Article is to help you view/ open the case in full screen mode for ease of evaluation.



* We can evaluate cases in a fullscreen view in the evaluation module in  SupportLogic UI.


Please follow the below steps to view a case in full screen:


1 : Open a case in the recommended list from the Agent coaching module.


2:  In the top right corner, hover the mouse over the attachment icon (as shown in the screenshot) to copy the URL.





3: Paste the copied URL in a  new window and hit enter. This  will give you a fullscreen view for evaluating a case.


Please see the below screenshots and GIF videos for better understanding.





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