Purpose:
The purpose of this document is to brief the intended behaviour while sharing a case via slack.
Summary :
When sharing a case with multiple agent's via slack, is it expected behaviour to send separate DM's instead of slack group ?
Yes, that is correct. When sharing a case with multiple people via slack, it is expected to send separate DM's to all these people. We do not create a separate slack group when sharing a message to multiple members.
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