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Solution Guides by Role
Articles in this section are organized by role and walk through business case scenarios to determine answers to challenges that SupportLogic can help you with.
Product Documentation
Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.
Video Tutorials
Videos designed to familiarize you with the basics concepts in SupportLogic and introduce best practices, daily workflows and more.
Support Manager Workflow
Modified on 27 February by Lynne Koloski
Success Plan Best Practice: Reduce Escalations, Improve CSAT & Increase Productivity
Modified on 04 January by Lynne Koloski
Escalation Manager Workflow Instructions
Modified on 05 December by Lynne Koloski
Getting Started with SupportLogic
Modified on 03 March by Alexander Taylor Rexroad