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Solution Guides by Role
Articles in this section are organized by role and walk through business case scenarios to determine answers to challenges that SupportLogic can help you with.
Product Documentation
Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.
Video Tutorials
Videos designed to familiarize you with the basics concepts in SupportLogic and introduce best practices, daily workflows and more.
Support Manager Workflow
Modified on 27 February by Lynne Koloski
Release Notes Overview
Modified on 22 March by Lynne Koloski
Implementing Agent Quality Monitoring (Manual)
Modified on 11 October by Alexander Taylor Rexroad
Escalation Management
Modified on 13 June by Alexander Taylor Rexroad