How can we help you?

Browse articles

Explore How-To's and learn best practices from our knowledge base

Meet the community

Engage in community discussions on support topics

View all tickets

Track the progress of your tickets

Submit a ticket

Open a support ticket

Knowledge base

View all articles

Solution Guides by Role

Articles in this section are organized by role and walk through business case scenarios to determine answers to challenges that SupportLogic can help you with.

Product Documentation

Articles in this section are organized by product usage and provide step by step instructions on how to do common tasks in SupportLogic. Additionally, you can access the video tutorial channel with this section.

Video Tutorials

Videos designed to familiarize you with the basics concepts in SupportLogic and introduce best practices, daily workflows and more.

Most popular articles

View all articles

Support Manager Workflow

Modified on 27 February by Lynne Koloski

Success Plan Best Practice: Reduce Escalations, Improve CSAT & Increase Productivity

Modified on 04 January by Lynne Koloski

Escalation Manager Workflow Instructions

Modified on 05 December by Lynne Koloski

Getting Started with SupportLogic

Modified on 03 March by Alexander Taylor Rexroad