Success Story and Case Study
Enhancing Support Experience_ Proactive Strategies WebinarReduce Escalations,establish realistic goals, and how Academy helps you do it faster
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Reduce Negative Sentiments Fireside ChatLearn proactive strategies for enhancing customer experience and minimizing negative sentiments using SupportLogic's NLP and ML capabilities. Hear from top performers as they share actionable insights, challenges faced, and future plans for sustaining customer satisfaction. | ||
Training and DevelopmentSupportLogic AcademyThis exclusive session will help you streamline your adoption journey with our cutting-edge SupportLogic Academy eLearning resources and help you learn how to receive Support Experience Certificates.  | ||
Best PracticesSupportLogic for Customer-Facing TeamsSupportLogic offers valuable customer support insights that enhance the customer experience and drive business growth. By leveraging these insights, you can prioritize customer engagements and proactively resolve issues, ensuring customer satisfaction. SupportLogic helps drive expected customer outcomes and identify growth opportunities while promoting customer advocacy. Additionally, SupportLogic surfaces the true Voice of the Customer (VoC) to internal teams, enabling more informed and customer-centric decisions. | ||
| Reducing Escalations & Increasing Productivity The daily 4-step prescribed workflows are intended to be performed approximately twice a day. The workflow should be performed at the start of your day to achieve the best results. It should be performed a second time during your shift to review any new signals and backlog. SupportLogic prioritizes cases based on risk factors, so you don’t have to read them all.  | ||
Setting Up SupportLogic Platform for Backlog Management | ||
| All About Alerts Alerts are crucial because they function as an early warning system within SupportLogic, detecting various sentiment signals and escalation predictions using NLP. Alerts ensure you stay informed about critical case events even when they're not actively using the tool. Configuring alerts allows users to receive notifications via Slack, email, or MS Teams about important conditions and events, helping them maintain oversight and take timely action on cases.  | ||
Harnessing Unstructured Data for Deeper Analytics | ||
Tools and Features
Retain your best agents with unbiased coaching. Automatically monitor the quality of every support interaction - from right inside SupportLogic. | ||
| OFFICE HOUR SHORTS | ||
| In-App Escalation Review Workflow | In-App Global Filters, Virtual Teams, & Virtual Accounts | |
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