How to download LTE prediction case with the selected date range

Modified on Thu, 21 Dec 2023 at 12:44 AM

This Article helps to understand how to download Escalation report, LTE prediction and Escalation request cases with the selected date range.



To download the LTE prediction cases as a CSV report, please follow these steps.


1: Goto Analytics module select the Operational Metrics


2: On the Escalation tab, select the date range.


3: Once date range is selected LTE cases will be shown as graph in the Operational Metrics page where you can download the report as CSV using the download symbol.


4: Before downloading the LTE prediction we can customise the information which has to be included in the CSV file.


I am adding GIF videos for the reference.


 

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