SupportLogic and OneLogin SAML 2.0 SSO Integration Instructions

TABLE OF CONTENTS

• Version History
• Overview
• Features
• Customer Instructions

Version History

Overview

SupportLogic can use OneLogin as an Identity Provider for user authentication.  This ensures that SupportLogic adheres to the same authentication methods already inplace with their organization. 

Below are instructions on how to configure a OneLogin Identity Provider with SupportLogic UI.  This requires action items from both the Customer OneLogin Admin and SupportLogic DevOps.

Features

Administer and Authenticate users via OneLogin Single-Sign-On as an Identity Provider for access to SupportLogic UI.  

Customer Instructions

Part 1:  Required information

Prerequisites: OneLogin Admin

Description: Please supply the following information to SupportLogic from your OneLogin administrator;

1. idP issuer SAML 2.0 EndPoint (Http) and SLO EndPoint (Http)

2. idP x509 signing certificate in PEM format

Part 2: Configure SAML Application

Prerequisites: OneLogin Admin

Description: SupportLogic will provide an entity id and an ACS URL after completion of internal configuration.Use this information to create a SAML application in your identity provider

Part 3: Configure the following Custom Attributes

Prerequisites: OneLogin Admin

Description: You need to configure these custom attributes for the OneLogin SAML Application created for SupportLogic. These attributes will be passed by OneLogin to SupportLogic to provide the full name, email and picture (if available) within SupportLogic.

Following the Instructions below:

1. Log into OneLogin as an Administrator

2. Locate the existing SupportLogic Application that you created.

3. Click on the “gear” to edit the settings.

4. Under “General” tab, go to SAML Settings

5. To the right of “SAML Settings”, click on “Edit”

6. From the “Edit SAML Integration” screen, click next to go to “Configure SAML”

7. Towards the bottom, we will configure the “Attribute Statements (optional)” section.

8. Please configure the following

   1. Select the Value from the drop down for email, picture, firstname, lastname

9. Save Changes.

10. Test SSO login for SupportLogic