Generating a HAR file

Modified on Tue, 23 May 2023 at 05:11 AM

Why do we require a HAR file?

SupportLogic may require additional information to troubleshoot if an issue related to Network requests in your browser occurs. Network requests recorded at the time of the issue can be stored in the HAR file and used to decode the issue further.


Generating a HAR file in Chrome web browser(recommended)

  • Step 1: Navigate to the page where the issue is occurring in your Chrome browser 
  • Step 2: Right-click anywhere on the web page and select 'Inspect'
  • Step 3: Select the 'Network' tab in the Developer tools.
  • Step 4: Check the 'Preserve Log' checkbox and make sure the 'Record' button on the top left corner is Red. 
  • Step 5: Perform the steps to reproduce the issue and click on the 'Download' button right below the Record button. 
  • Step 6: Save the HAR file and forward it to the SupportLogic team member you're in contact with. 

A gif guide

Make sure the 'Record' button on the top left corner of the Network tab is in RED colour before performing the actions(If it's in grey colour, it can be clicked once to make sure it changes to red).

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