Case Reporter pop-up card with additional info

Modified on Wed, 10 Apr 2024 at 10:53 AM

The reporter tile card has been augmented to show more additional info such as the active hours of the reporter, the last 10 cases they opened along with the scores. This will help confirm, at a glance, the overlap between the agent and the reporter, as well as get a quick snapshot of the reporter’s case history; which should both help the user manually assigning cases.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article