SupportLogic Data Cloud with Snowflake

Introduction

SupportLogic Data Cloud, powered by Snowflake, provides customers with seamless access to their support data. Through this integration, customers can analyze raw and processed data, leverage AI-driven insights (Data sharing), and connect their existing CRM platforms (Data Source). This guide explains the different ways customers can interact with SupportLogic data via Snowflake.

1. SupportLogic Data Cloud

SupportLogic Data Cloud provides direct access to its Snowflake instance. This allows customers to access:

• Raw Data (Unprocessed data from support interactions).

• Normalized Data 

• Sentiment Signals 

• Sentiment Scores (score indicating based on various signals detected from customer interaction).

• Likely To Escalate Predictions (AI-driven insights predicting potential escalations).

This access enables customers to perform their analytics and integrate SupportLogic data with their existing business intelligence tools.

2. Snowflake Data Share

Snowflake Data Share allows customers to access SupportLogic data directly through a secure Snowflake connection. 

Customers leveraging their CRM systems can integrate their Snowflake instance with SupportLogic, enabling direct access to their support data.

How to Access and Use SupportLogic's Shared Data in Snowflake

3. Snowflake as a Data Source

Customers can also use Snowflake as a data source for SupportLogic by pushing their CRM data into Snowflake. SupportLogic supports:

• FiveTran or Custom ETL – Customers can use FiveTran or a custom ETL pipeline to transfer data.

• CRM Schema Support – SupportLogic can process CRM data from Salesforce, Zendesk, and other platforms dumped into Snowflake.

This setup allows customers to enrich their SupportLogic insights with their internal CRM data.

By leveraging SupportLogic Data Cloud with Snowflake, customers can gain deeper insights into their support operations. Whether through direct data access, data sharing, or using Snowflake as a source, this integration provides flexibility and powerful analytics capabilities. 

Note: If you have any questions or need assistance, please contact SupportLogic support.