Product Guides (57)
These guides provide the basic usage of the features within SupportLogic and are arranged by product area.
-
Account Health Score
-
Adding Agent Name(s) as Alert Triggers
-
Agent Assist and Resolve Salesforce Plugin
-
Agent Assist: Add-On for Core SX
-
Agent Backlog - SL Status
-
Agent Insights
-
Agent Quality Monitoring Case Recommendations
-
Agent Quality Monitoring Scorecards Rating Scales
-
Assignment Board - Using Virtual Queues and CRM Queues to Filter Cases
-
Backlog Management