Support Operations (6)
Learn how to manage SupportLogic, limit the scope of what users see in the system, run reports on usage metrics and enable features to reduce overall costs per case.
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Agent Coaching and Manual Quality Review Comments
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Swarming to Self Enablement Process
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How to Resolve if Backlog list is not pulling the cases in regards to a custom fields by Refreshing Field Mappings?
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Method to delete a created Assignment in Elevate SX
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How SupportLogic Calculates ‘Days to Escalate’ and ‘Days Spent in Escalation’
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Difference between Sentiment Score and Sentiment Score Delta