Question:

Why is the Account Hub Summary not displayed for some accounts, showing the message “Not enough case volume”?

Answer:

The Account Hub Summary is generated only when there is sufficient case data available.

SupportLogic performs a pre-validation check before generating the summary using AI. A minimum threshold is required:

• At least 5 open cases (unclosed and unresolved)
• Within the past 5 weeks (35 days)

If this condition is not met, the system does not generate a summary and instead displays the message: “Not enough case volume for this account”

Why This Happens?

This behavior ensures that summaries are created only when there is enough meaningful data to analyze.

By enforcing this threshold:

• Summaries are more accurate and relevant
• Insufficient data does not lead to misleading or low-quality insights
• AI-generated outputs remain reliable and actionable

Summary

• A minimum of 5 open cases in the last 35 days is required
• If the threshold is not met, the summary will not be generated
• The message “Not enough case volume” is expected behaviour