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Support Managers (12)

Here you will find article relevant those that manage support agents | engineers, escalations or lead team(s) that do.

Support Manager Workflow

Modified on Mon, 17 Mar at 4:44 PM
Support Manager Daily Activity Guide

Modified on Wed, 14 Feb, 2024 at 9:47 AM
Escalation Manager Workflow Instructions

Modified on Mon, 20 Nov, 2023 at 7:52 PM
Reduce Clutter / Refine My View

Modified on Mon, 5 Dec, 2022 at 9:28 AM
Alerts Best Practice: Prescriptive alerts that you can create yourself

Modified on Fri, 25 Aug, 2023 at 11:24 AM
Negative Sentiments Workflow

Modified on Thu, 16 Jan at 12:16 PM
Four Daily Workflows You Should Adopt Today

Modified on Wed, 14 Feb, 2024 at 9:58 AM
Best Practices for Successful Outcomes with Supportlogic - Reduce Escalations, Improve CSAT & Increase Productivity

Modified on Mon, 17 Mar at 4:48 PM
Customer Effort in Core SX

Modified on Wed, 13 Nov, 2024 at 8:01 AM
Filters, Alerts and Workflows

Modified on Mon, 5 Dec, 2022 at 9:34 AM

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