FAQ (3)

• How can I reduce the number of statuses on the 'My Agents' page?
• Agent Assist FAQ
• How to review the agent's recommendation for the auto assigned case.

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• Can I add others to receive Alerts
• How to notify case owners in the case while adding internal notes
• Do I receive an notification when removing the custom fields from Settings?

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• What happens when you dismiss an Escalation Request?
• What is Escalation Review?
• When is the Escalation Review is available?

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