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Escalations (17)

Questions related to Escalated or likely to Escalate topics are available here.

What happens when you dismiss an Escalation Request?

Modified on Fri, 24 Feb, 2023 at 3:47 PM
What is Escalation Review?

Modified on Mon, 3 Apr, 2023 at 1:36 PM
When is the Escalation Review is available?

Modified on Tue, 4 Apr, 2023 at 5:05 AM
Where can I start the Escalation Review?

Modified on Tue, 4 Apr, 2023 at 5:06 AM
How do I use Alerts with the Escalation Review workflow?

Modified on Tue, 4 Apr, 2023 at 5:07 AM
How do I work through an Escalation Review?

Modified on Tue, 4 Apr, 2023 at 5:07 AM
What if the user disagrees with the “likely to escalate” prediction?

Modified on Tue, 4 Apr, 2023 at 5:08 AM
Can I pause the Escalation Review and get back to it later?

Modified on Tue, 4 Apr, 2023 at 5:08 AM
Can I clear the case from the Likely to Escalate queue but get back to it later?

Modified on Tue, 4 Apr, 2023 at 5:09 AM
Can the case be predicted to be likely to escalate more than one time?

Modified on Tue, 4 Apr, 2023 at 5:10 AM

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