Knowledge Bits (72)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Console sentiment tile case number does not add up

Modified on Fri, 16 Jun, 2023 at 8:00 AM
Unassigned/Assigned widgets under console

Modified on Fri, 16 Jun, 2023 at 8:02 AM
Unable to see Health score tab for some account

Modified on Thu, 16 Nov, 2023 at 8:41 AM
Drag and Drop to sort field values from Control Center

Modified on Fri, 23 Jun, 2023 at 9:18 AM
Refreshing The Case Fields

Modified on Thu, 4 May, 2023 at 5:01 AM
Agents are not shown when adding to virtual teams

Modified on Fri, 21 Apr, 2023 at 9:17 AM
LTE Prediction For Resolved Cases

Modified on Fri, 16 Jun, 2023 at 7:37 AM
Working Effectively With Support

Modified on Wed, 20 Dec, 2023 at 2:00 PM
[LTE] Actions possible from 'Likely To Escalate' alert email

Modified on Thu, 13 Apr, 2023 at 6:00 PM
Creating Alert based on conditions

Modified on Fri, 21 Apr, 2023 at 12:14 PM

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