-
Credentials required for knowledge systems and how to find/create them
-
Unable to Find a New User in SupportLogic
-
Access to customer facing API’s
-
Filtering Shifts by Virtual Team, Organization, or Individual Members
-
User feedback for Case & Knowledge Summary in Resolve Assist
-
Adding a user to a profile
-
Removing Email Recipients from Alerts in SupportLogic
-
What is the Urgency Channel in Need Attention Score Insights?
-
Sentiment Signals Filter Differences
-
Accessing SupportLogic Knowledge Resources