Knowledge Bits (73)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Creating SLA-Based Case Lists in Dashboard Module

Modified on Thu, 22 Feb at 9:38 AM
Calculation Of Sentiment Score Delta

Modified on Thu, 22 Feb at 9:39 AM
Merged Virtual Account

Modified on Fri, 22 Mar at 2:02 AM
Allow injection of multiple values into the Custom fields of the Case

Modified on Tue, 2 Jan at 9:53 AM
SupportLogic Alert Frequency

Modified on Thu, 22 Feb at 9:40 AM
If a user is a swarming user and have no access to Dashboard, can they still get alerts?

Modified on Tue, 26 Dec, 2023 at 5:20 AM
Intended Behaviour while sharing a case via slack.

Modified on Tue, 26 Dec, 2023 at 5:34 AM
Link to the CRM case in the Alert message.

Modified on Fri, 9 Feb at 11:02 AM
If a user that has created personal alerts leaves the company are the alerts automatically removed from the system?

Modified on Wed, 13 Dec, 2023 at 11:08 AM
Sorting the timestamp to display the last received date instead of the last modified date on the emails received.

Modified on Tue, 28 Nov, 2023 at 6:58 AM

	Elevate your customer support experience. Shift from reactive to proactive.
	©2024 SupportLogic. All Rights Reserved.	Privacy Policy / Data Processing Addendum / Information Policy / Master Services Agreement