Knowledge Bits (136)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Filtering Shifts by Virtual Team, Organization, or Individual Members
New SupportHub for Core SX – Attachments & Hyperlinks Support
User feedback for Case & Knowledge Summary in Resolve Assist
Adding Agents to Shifts Using Virtual Team or Organization in SupportLogic
Adding a user to a profile
Assignment Board Not displaying Cases – Causes and Solutions
Alert scenarios that can Trigger multiple times
Preventing Case Assignments to Engineers nearing End of the Shift
Removing Email Recipients from Alerts in SupportLogic
What is the Urgency Channel in Need Attention Score Insights?

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