Knowledge Bits (72)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Prevent Cases From Being Predicted to Escalate

Modified on Thu, 30 Mar, 2023 at 12:41 PM
User Notification in SupportLogic

Modified on Fri, 21 Apr, 2023 at 8:23 AM
Unable to view agent name in assigned case widget

Modified on Fri, 23 Jun, 2023 at 7:19 AM
Opening a case in CRM from SupportLogic UI

Modified on Fri, 16 Jun, 2023 at 7:50 AM
Enable SLO Conditions in My Alerts

Modified on Wed, 19 Jul, 2023 at 1:36 AM
UnReplied case, Last Outbound message, Last Inbound message

Modified on Fri, 16 Jun, 2023 at 7:50 AM
Can I create an Alert that notifies a private Slack channel?

Modified on Tue, 28 Feb, 2023 at 7:23 AM
Can SupportLogic set SLAs for specific customers if the customer has premium customers with unique SLAs?

Modified on Tue, 20 Dec, 2022 at 12:28 PM
Is it possible to do just-in-time provisioning for SupportLogic via SSO?

Modified on Wed, 21 Dec, 2022 at 2:12 PM
Why are the Queues greyed out under Unassigned Case on the Case Assignment page in SupportLogic?

Modified on Wed, 7 Dec, 2022 at 11:47 AM

	Elevate your customer support experience. Shift from reactive to proactive.
	©2024 SupportLogic. All Rights Reserved.	Privacy Policy / Data Processing Addendum / Information Policy / Master Services Agreement