Knowledge Bits (74)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Sorting the timestamp to display the last received date instead of the last modified date on the emails received.

Modified on Tue, 28 Nov, 2023 at 6:58 AM
Likely to escalate chart is missing

Modified on Thu, 30 Nov, 2023 at 11:33 AM
QA (Case Evaluation) score card limitations in SL

Modified on Wed, 10 Apr, 2024 at 11:05 PM
Change background colour for sentiment score in CRM

Modified on Thu, 16 Nov, 2023 at 8:39 AM
Set frequency for Sentiment Score syncing to SalesForce

Modified on Thu, 14 Dec, 2023 at 11:47 AM
Unable to action LTE cases within SupportLogic

Modified on Mon, 6 Nov, 2023 at 1:28 PM
Teams Integration to notify case owner

Modified on Wed, 14 Feb, 2024 at 9:24 AM
Case sharing timeline

Modified on Wed, 8 Nov, 2023 at 9:15 AM
Agent sign-in process for MS Teams

Modified on Wed, 6 Dec, 2023 at 10:01 AM
Assign cases only to available agents

Modified on Thu, 14 Dec, 2023 at 12:05 PM

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