Knowledge Bits (73)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Likely to escalate chart is missing

Modified on Thu, 30 Nov, 2023 at 11:33 AM
QA (Case Evaluation) score card limitations in SL

Modified on Wed, 10 Apr at 11:05 PM
Change background colour for sentiment score in CRM

Modified on Thu, 16 Nov, 2023 at 8:39 AM
Set frequency for Sentiment Score syncing to SalesForce

Modified on Thu, 14 Dec, 2023 at 11:47 AM
Unable to action LTE cases within SupportLogic

Modified on Mon, 6 Nov, 2023 at 1:28 PM
Teams Integration to notify case owner

Modified on Wed, 14 Feb at 9:24 AM
Case sharing timeline

Modified on Wed, 8 Nov, 2023 at 9:15 AM
Agent sign-in process for MS Teams

Modified on Wed, 6 Dec, 2023 at 10:01 AM
Assign cases only to available agents

Modified on Thu, 14 Dec, 2023 at 12:05 PM
In the User engagement, what does “by profile” and “by role” means?

Modified on Tue, 5 Sep, 2023 at 6:55 AM

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