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FAQ: Can I skip a ticket in Elevate SX?
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Managing Region-Specific Public Holidays
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Access to customer facing API’s
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Filtering Shifts by Virtual Team, Organization, or Individual Members
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New SupportHub for Core SX – Attachments & Hyperlinks Support
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User feedback for Case & Knowledge Summary in Resolve Assist
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Adding a user to a profile
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Preventing Case Assignments to Engineers nearing End of the Shift
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Removing Email Recipients from Alerts in SupportLogic
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What is the Urgency Channel in Need Attention Score Insights?