Knowledge Bits (73)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

How to check to which Team an Agent belongs to?

Modified on Wed, 4 Sep at 8:42 AM
Filter options on 'Shift Management' Page

Modified on Mon, 15 Jul at 10:10 PM
Case Assignments Bandwidth card allowing sorting by priority or status

Modified on Wed, 10 Apr at 10:46 AM
Case Reporter pop-up card with additional info

Modified on Wed, 10 Apr at 10:53 AM
Save cases for later

Modified on Wed, 10 Apr at 10:56 AM
Virtual Teams and Org- Add option to copy/clone virtual queues

Modified on Wed, 10 Apr at 10:41 AM
Case Assignment - Maximum cases per agent a day:

Modified on Wed, 10 Apr at 10:58 AM
Assignment Queues - Exclude Customers From Virtual Queues

Modified on Thu, 31 Oct at 10:17 AM
Reports- Elevate SX

Modified on Tue, 4 Jun at 3:47 AM
Case list based on Account Health Score

Modified on Wed, 10 Apr at 12:59 PM

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