FAQs (73)

Can I expand my Scope filters when setting up profiles?

Modified on Thu, 14 Dec, 2023 at 11:07 AM
How do I create Virtual Queues from CRM queues?

Modified on Tue, 5 Dec, 2023 at 9:07 AM
How to edit/change team in the dashboard

Modified on Tue, 3 Dec at 3:08 AM
What is Email/Dashboard numbers on User engagement

Modified on Wed, 6 Dec, 2023 at 10:50 AM
How to rename the Agent and Customer labels

Modified on Thu, 16 Nov, 2023 at 8:37 AM
When sharing a case suggested email section always points to one particular user?

Modified on Thu, 16 Nov, 2023 at 8:51 AM
What does "This period" and "Previous Period" Signify in Operational Metrics

Modified on Tue, 12 Mar at 1:35 PM
Is there a way to reset the "QA Score card" to the default and delete the previous lists ?

Modified on Tue, 8 Aug, 2023 at 10:07 AM
How to share a case with Non-SL user

Modified on Tue, 8 Aug, 2023 at 10:05 AM
How soon should I expect an reduction in the Attention Score?

Modified on Fri, 28 Jul, 2023 at 11:14 AM

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