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FAQs (71)

How Case Load Is Calculated In SupportLogic

Modified on Mon, 5 Jun, 2023 at 6:11 AM
When looking at the case assignment recommendations, why do some of the time overlaps say 12am-12am?

Modified on Tue, 6 Jun, 2023 at 11:36 PM
What are the conditions required for an alert to be triggered ?

Modified on Mon, 5 Jun, 2023 at 6:06 AM
How to enable and disable module for the users

Modified on Fri, 16 Jun, 2023 at 7:40 AM
How to enable Support Hub Transition Animation

Modified on Fri, 16 Jun, 2023 at 7:41 AM
How to check the total number of cases in specific backlog report?

Modified on Thu, 4 May, 2023 at 7:04 AM
Do you auto-hide previous email threads to avoid triggering extra signals?

Modified on Tue, 25 Apr, 2023 at 7:02 AM
How to check cases that are never responded by agents ?

Modified on Tue, 23 May, 2023 at 5:12 AM
When will I be able to review the case?

Modified on Thu, 4 May, 2023 at 7:03 AM
How to set OOO/Away for agents

Modified on Tue, 23 May, 2023 at 5:09 AM

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