Product Guides (56)
These guides provide the basic usage of the features within SupportLogic and are arranged by product area.
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Text Analytics
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Top Customers
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Trend Analytics
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Understanding Recommended Agents Display and Assignment Options
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Usage of Prefer Comment Update Date feature.
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Usage of Queues, Global Filters, Case Filters and Assigned status to Refine Agent Assignments
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Use Cases. Goals. Solutions.
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Use Of Escalation Reports
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Using Assignment vs. Working Hours for Case Assignments
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Using Sentiment and Attention Scores as Filters