Product Guides (79)
These guides provide the basic usage of the features within SupportLogic and are arranged by product area.
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KPI Metrics
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My Alerts
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My Customers
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Operational Metrics
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Quick Tips for Using Sentiment and Attention Scores
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Resource Know-How Kit
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Salesforce Plugin Version 2.3 - Post-Deployment Steps
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Salesforce Plugin Version 2.3 - Pre-requisites and Package Installation
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Setting up Alerts to Use Slack Notifications
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Setting Up the Salesforce Agent Backlog Page (SFDC Backlog Tab/ iframe/ my cases)