Product Guides (79)

These guides provide the basic usage of the features within SupportLogic and are arranged by product area.

Billing and Usage - Cost

Modified on Wed, 5 Jul, 2023 at 5:51 PM
Billing and Usage Reports

Modified on Wed, 5 Jul, 2023 at 6:31 PM
Can I create two different shifts on specific weeks where agents have to cover different duties they're assigned?

Modified on Thu, 15 May at 9:39 AM
CASE INSIGHTS

Modified on Mon, 10 Jun, 2024 at 9:43 AM
Configuring an API Notification for an Alert

Modified on Fri, 3 Mar, 2023 at 1:53 PM
Configuring Assignment Queues in SupportLogic

Modified on Mon, 23 Dec, 2024 at 9:52 AM
Console

Modified on Wed, 19 Mar at 12:44 PM
CRM Configuration Guide for enabling writeback of LTE predictions

Modified on Fri, 20 Dec, 2024 at 12:55 AM
Customer Insights

Modified on Wed, 14 Feb, 2024 at 9:34 AM
Customer Interaction Signals - Identification & Actionability

Modified on Mon, 16 Jun at 7:37 AM

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