Product Guides (53)
These guides provide the basic usage of the features within SupportLogic and are arranged by product area.
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CASE INSIGHTS
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Configuring an API Notification for an Alert
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Configuring Assignment Queues in SupportLogic
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Console
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Customer Insights
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Escalation Management
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Escalation Prediction Factors
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Escalation User Options and Impacts
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Experiential Metrics - Customer experience and Sentiments Tab
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Feature Add-on: Sentiment Acknowledgment in Slack Alerts