Product Guides (79)

These guides provide the basic usage of the features within SupportLogic and are arranged by product area.

Enhanced Reporting and Insights in Your Customer Engagement Metrics

Modified on Mon, 16 Jun at 7:49 AM
Escalation Management

Modified on Thu, 20 Mar at 6:07 AM
Escalation Prediction Factors

Modified on Fri, 28 Apr, 2023 at 2:40 PM
Escalation User Options and Impacts

Modified on Tue, 18 Jul, 2023 at 2:20 AM
Experiential Metrics - Customer experience and Sentiments Tab

Modified on Mon, 17 Jul, 2023 at 12:54 PM
Feature Add-on: Sentiment Acknowledgment in Slack Alerts

Modified on Wed, 17 Jul, 2024 at 4:20 AM
Gainsight Integration with SupportLogic

Modified on Wed, 19 Feb at 5:21 AM
Global, Dynamic and Quick Filters

Modified on Thu, 16 Nov, 2023 at 11:34 AM
How is churn risk detected and tagged ?

Modified on Mon, 12 May at 5:22 AM
How to Add a Button on the Incident Page in ServiceNow to Open a SupportLogic Widget in a Pop-Up Window?

Modified on Thu, 7 Nov, 2024 at 4:42 AM

	Elevate your customer support experience. Shift from reactive to proactive.
	©2024 SupportLogic. All Rights Reserved.	Privacy Policy / Data Processing Addendum / Information Policy / Master Services Agreement