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Customer note / Account note notifications
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End of Life for Agent Quality Monitoring in CoreSX
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Enhanced Reporting and Insights in Your Customer Engagement Metrics
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Escalation Management
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Escalation Prediction Factors
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Escalation User Options and Impacts
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Experiential Metrics - Customer experience and Sentiments Tab
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Feature Add-on: Sentiment Acknowledgment in Slack Alerts
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Gainsight Integration with SupportLogic
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Global, Dynamic and Quick Filters