Product Guides (79)

These guides provide the basic usage of the features within SupportLogic and are arranged by product area.

Using Assignment vs. Working Hours for Case Assignments

Modified on Thu, 2 May, 2024 at 6:38 PM
Using Sentiment and Attention Scores as Filters

Modified on Fri, 28 Mar at 12:39 PM
Using SupportLogic in Salesforce

Modified on Mon, 31 Mar at 10:50 AM
Virtual Accounts and Groups

Modified on Wed, 6 Dec, 2023 at 11:02 AM
Virtual Queues Condition Syntax

Modified on Tue, 7 Jan at 12:53 PM
Virtual Teams and Organizations

Modified on Fri, 17 Feb, 2023 at 2:23 PM
Voice Transcription added as Case comments

Modified on Mon, 16 Jun at 7:47 AM
What does the 'Entities' reflect in Engineering Issues

Modified on Wed, 14 Feb, 2024 at 9:41 AM
Why does adding a user to a shift in Shift Management show up immediately but not in Agent Insights?

Modified on Mon, 12 May at 5:22 AM

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