JUNE 20th - Mastering Proactive Support - Leveraging SupportLogic for Predictive Insights and Goal Setting - REGISTER HERE.

Can I add others to receive Alerts

Modified on Fri, 16 Jun 2023 at 07:45 AM

In order to complete the update to a user's permissions to share alerts, you must have administrative rights in SupportLogic. If you do not, you may need to contact your organizations's SupportLogic administrator to complete the steps below.

To enable shared alerts for a particular user:

  1. Open Control Center > Manage Users  
  2. Locate the user that has requested the ability to share alerts 
  3. Scroll over to Shared Alerts setting and toggle it on

Once it is enabled the particular user can create shared alerts for their team. The user can also enable shared alerts permission for other users, if the shared alerts option is enabled for them.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article