SupportLogic Core Concepts
The videos below are designed to acquaint you with how the machine learning engine works in SupportLogic and highlight the advantages our Sentiment and Attention detection provides.
Invest just 15 minutes of your time to understand the core concepts in SupportLogic so you can be productive immediately.
| Video | Length | Description |
|---|---|---|
 | 2 ½ mins | What can you do with SupportLogic? Cut resolution times, improve customer interactions and help your organization act on the voice of the customer. |
 | 1 ½ mins | Learn how SupportLogic leverages unstructured data to make predictions about case escalations and empowers you to take actions on these cases immediately. |
 | 2 mins | Finally, extract the voice of the customer and use those insights to transform the role of support and employee experience. |
 | 3 mins | Learn how SupportLogic determines the Need Attention score for cases and customers. |
 | 5 mins | Learn how SupportLogic determines the Sentiment score for cases and customers. |
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